Returns and Refunds
Returns and Refunds Policy
Thank you for shopping with Blue Bird Crystals. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns and refunds policy below.
Return Period
You have 30 days from the date of delivery to return eligible items for a refund or exchange. Items must be unused, in their original condition, and in the original packaging.
Eligible Items
Most items purchased from our store are eligible for return. However, the following items cannot be returned:
- Custom or personalized items
- Items marked as final sale
- Gift cards
How to Initiate a Return
To start a return, please contact our customer service team at support@bluebirdcrystals.com with your order number and reason for return. We will provide you with return instructions and a return authorization number.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect. We recommend using a trackable shipping service for your return.
Exchanges
If you would like to exchange an item for a different size, color, or product, please contact us and we will be happy to assist you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund at no additional cost to you.
Questions?
If you have any questions about our returns and refunds policy, please don't hesitate to contact us at support@bluebirdcrystals.com.
